Terms Of Sale

We accept Paypal, Credit Card, Afterpay and ZipPay as payment methods.

Refunds are accepted for faulty or damaged goods only. Please see below for further clarification on each product category:

Shipping

  • FREE shipping for all Australian orders
  • International shipping prices are calculated at checkout
  • Express Post options are available but please allow 3-4 days 
  • Once items leave here, we unfortunately have no control over them. We can track the parcels but cannot guarantee delivery times
  • Processing times for all orders are APPROX 1-2 business days. You will receive tracking info once your order is ready to be posted. Please keep an eye out for this and use that tracking before emailing asking us to track it.
  • Any items damaged through transit can be claimed through Australia Post or the courier depending on which your order was sent. Please email hello@lashemup.com.au within 24hrs of your order being delivered in order to lodge a claim. You will need to keep the box, packaging etc as is and the damaged product. Everything sent is insured for up to $100 value. If unsure please email hello@lashemup.com.au and I’ll help you lodge the claim.

International taxes & customs charges

International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or delivery charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you.

Lash 'em up is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. Customs authorities require by law that we include the value and description of goods directly on the package. Customs agents have the authority to release or deny your package and in rare cases, may delay your delivery. If you refuse to pay any additional fees, your package will be directed back to us and you will be refunded the cost of your order minus any customisation charges and any extra shipping charges incurred to us by the shipping company.

If a change of address is made directly with your local post office, Lash 'em up will not be held responsible for any lost or undelivered parcels. Requests for change of address must be made directly with Lash 'em up via phone or email prior to your order being shipped. If a customer error in shipping address is made during the checkout process (eg, incorrect/incomplete address), Lash 'em up reserves the right to charge the same reshipment fee that is charged back to us. Lash 'em up is not responsible for lost or stolen packages or packages delayed in transit. The shipping cost for orders is non refundable.

Afterpay & ZipPay Orders & Refunds:

  • If you completed your sale via Afterpay or ZipPay and request a refund, you will be refunded the total amount minus a 6% merchant fee. Afterpay and ZipPay charges us this per sale and we do not get this refunded on cancelled orders.